Statement of Purpose

Darparwr: Grand Valley Dental

Cyfeiriad: 17 Mill Street, Tonyrefail, Porth, RCT, CF39 8AB

Ffôn: 01443 285777

E-bost: hello@grandvalleydental.co.uk

Dyddiad Paratoi: Hydref 2025, wedi’i ddiweddaru Ionawr 2026

Awdur: Dr James Grandfield, Prif Ddeintydd & Rheolwr Cofrestredig

1. Cyflwyniad a Phwrpas y Gwasanaeth

Mae Grand Valley Dental yn darparu gofal deintyddol o ansawdd uchel, sy’n canolbwyntio ar y claf, i’r gymuned leol a’r ardaloedd cyfagos. Ein cenhadaeth yw darparu deintyddiaeth foesegol a chanologol ar atal mewn amgylchedd diogel, gofalgar a chynhwysol. Mae’r practis wedi ymrwymo i sicrhau cydymffurfiaeth â Deddf Rheoleiddio ac Arolygu Gofal Cymdeithasol (Cymru) 2016 a Rheoliadau Gwasanaethau Rheoleiddiedig (Darparwyr Gwasanaethau ac Unigolion Cyfrifol) (Cymru) 2017. Mae’r dogfennau hyn yn cyfeirio at ofal cymdeithasol. Mae practisau deintyddol preifat a practisau mynediad uniongyrchol preifat wedi’u cofrestru gyda ni fel sy’n ofynnol yn gyfreithiol gan y Care Standards Act 2000, Rheoliadau Cofrestru Deintyddiaeth Breifat (Cymru) 2017 a Rheoliadau Deintyddiaeth Breifat (Cymru) 2017.

Ein nodau yw:

• Hyrwyddo iechyd y geg trwy atal, addysg, ac ymyrraeth gynnar.
• Ddarparu opsiynau triniaeth yn dryloyw, gan sicrhau bod cleifion yn cael gwybod yn llawn ac yn cymryd rhan mewn gwneud penderfyniadau ar y cyd.
• Cynnal amgylchedd diogel, croesawgar, heb wahaniaethu.
• Gwella’r gwasanaeth yn barhaus trwy hyfforddiant staff, llywodraethu clinigol, adborth cleifion a ymarfer myfyriol.

2. Nodau ac Amcanion

Mae ein gwasanaeth yn anelu at:

1. Darparu Gofal Diogel ac Effeithiol
Darparu gwasanaethau deintyddol sy’n rhoi blaenoriaeth i ddiogelwch, arfer seiliedig ar dystiolaeth ac ymyrraeth gynnar.

2. Sicrhau Triniaeth sy’n Canolbwyntio ar y Person
Cefnogi cleifion i wneud penderfyniadau gwybodus am eu gofal trwy gyfathrebu clir, gwybodaeth ysgrifenedig a llafar, prosesau cydsyniad, ac amser digonol i ystyried.

3. Hyrwyddo Atal
Annog iechyd y geg hirdymor trwy addysg, sgrinio, cyngor ar ffordd o fyw, a rhaglenni cynnal a chadw.

4. Sicrhau Cydraddoldeb, Urddas a Pharch
Cynnal cydraddoldeb a pheidio â gwahaniaethu, gan sicrhau bod pob claf yn cael ei drin ag urddas a pharch.

5. Cynnal Llywodraethu Cryf
Monitro, gwerthuso a gwella ansawdd gan ddefnyddio archwiliadau, asesiadau risg, adborth staff, adrodd digwyddiadau, prosesau diogelu ac adborth cleifion.

6. Darparu Gofal Hygyrch ac Ymatebol
Cynnig apwyntiadau amserol, gwasanaeth brys, atgyfeiriadau ymlaen, a chyfathrebu clir yn ystod ac ar ôl triniaeth.

3. Manylion y Rheolwr Cofrestredig

Enw: Dr James Grandfield

Cyfeiriad: 17 Mill Street, Tonyrefail, RCT, CF39 8AB

Ffôn: 01443 285777

E-bost: hello@grandvalleydental.co.uk

Cymwysterau:

• Baglor mewn Llawfeddygaeth Ddeintyddol (BDS)
• Aelod o Gyfadran y Llawfeddygon Deintyddol, RCPS Glasgow (MFDS RCPS Glasg)
• Tystysgrif Ôl-raddedig mewn Implantoleg Glinigol
• Datblygiad Proffesiynol Parhaus Gorfodol gan gynnwys:
  • Cynnal Bywyd Sylfaenol
  • Atal a Rheoli Heintiau
  • Trin Cwynion
  • Diogelu Lefel 3 (Plant ac Oedolion)
  • Cydraddoldeb, Amrywiaeth a Hawliau Dynol
  • Deddf Galluedd Meddyliol a Chydsyniad Gwybodus
  • IRMER (Amddiffyniad Ymbelydredd)
  • Llywodraethu Gwybodaeth

Profiad Perthnasol:

• Profiad mewn lleoliadau ymarfer cymysg a phreifat.
• Rôl weithredol mewn rheoli ymarfer, cydymffurfio, a llywodraethu clinigol.
• Ddarparu deintyddiaeth gyffredinol, cosmetig, ac impiadau.

4. Manylion yr Unigolyn Cyfrifol

Unigolyn Cyfrifol: Dr James Grandfield (gweler y manylion uchod).

Mae’r Unigolyn Cyfrifol yn sicrhau cydymffurfiaeth reoleiddiol a goruchwyliaeth o ansawdd gwasanaeth, systemau llywodraethu, rheoli staff, a diogelwch gweithredol.

5. Strwythur a Rôl Sefydliadol

Mae’r Rheolwr Cofrestredig / Unigolyn Cyfrifol yn gyfrifol am:

• Arweinyddiaeth a rheolaeth gyffredinol y gwasanaeth.
• Sicrhau cydymffurfiaeth â safonau a rheoliadau HIW.
• Cynnal systemau llywodraethu cadarn, archwiliadau ac asesiadau risg.
• Sicrhau bod staff yn derbyn ac yn cynnal hyfforddiant gorfodol.
• Diogelu a hyrwyddo lles cleifion.

Y Tîm Clinigol a Gweinyddol Ehangach

Tîm Clinigol – Deintyddion

• James Grandfield – Prif Ddeintydd Rhif GDC: 244781
• Anthony Windibank – Deintydd Cyswllt Rhif GDC: 65478
• Myles Povey – Deintydd Cyswllt Rhif GDC: 229150
• Jitesh Khatri – Deintydd Sylfaen Rhif GDC: 329580

Tîm Clinigol – Hylendid / Therapi

• Abigail Bould – Therapydd Deintyddol Rhif GDC: 248506
• Elen Hillman – Hylenydd Deintyddol Rhif GDC: 246787

Tîm Nyrsio Deintyddol

• Chantelle Thomas – Nyrs Deintyddol Rhif GDC: 278885
• Tegan Simmonds – Nyrs Deintyddol Rhif GDC: 316074
• Angela Davies – Nyrs Deintyddol Rhif GDC: 111136
• Christie Davies – Nyrs Deintyddol Rhif GDC: 240704

Rheolwyr a Thîm Blaen Tŷ

• Nicola Owen – Rheolwr y Practis Rhif GDC: 160831
• Karen Webb – Derbynnydd

6. Gwasanaethau a ddarperir

Mae Grand Valley Dental yn darparu’r gwasanaethau canlynol:

• Deintyddiaeth GIG Gyffredinol ar gyfer cleifion o bob oed.
• Deintyddiaeth Breifat, gan gynnwys:
  • Deintyddiaeth cosmetig
  • Triniaeth Invisalign a thriniaethau orthodontig ysgafn (18+)
  • Mewnosodion deintyddol a chymorthion prosthetig a gynhelir gan fewnosodiadau
  • Gwasanaethau glanhawr a therapydd
  • Deintyddiaeth adferol ac atal
• Gofal deintyddol brys yn ystod oriau agor y practis.
• Lwybrau atgyfeirio ar gyfer gwasanaethau arbenigol lle bo’n briodol.

7. Cyfleusterau a Offer

Mae Grand Valley Dental yn gweithredu o safle modern, wedi’i offerio’n llawn, gan gynnwys:

• 3 ystafell lawdriniaeth weithredol llawn
• Pelydr-X digidol llafar
• 2 ystafell dadheintio wedi’u cyfarparu’n llawn, cydymffurfio â WHTM 01-05
• Dderbynfa a ystafell aros
• Meysydd clinigol a gweinyddol

Mae’r practis yn dilyn protocolau llym ar gyfer atal a rheoli heintiau, trefn cynnal offer, ac asesiadau risg.

8. Cymryd rhan Cleifion ac Adborth

Mae’r practis yn annog cyfranogiad gweithredol cleifion trwy:

• Arolygon boddhad cleifion rheolaidd bob 4 mis
• Adborth mewn amser real ac adolygiadol drwy Working Feedback, partner adolygu wedi’i gymeradwyo ar gyfer NHS digital
• Adolygiadau ar-lein ac adborth ysgrifenedig an-enwog dewisol
• Monitro canmoliaeth a chwynion

Caiff adborth ei drafod mewn cyfarfodydd tîm ac fe’i defnyddir i lywio gwelliannau i’r gwasanaeth.

9. Oriau Ymweld ac Agor

Oriau Agor: Dydd Llun – Dydd Gwener: 09:00 – 13:00 a 14:00 – 17:00

Gofal All-Oriau:
Darperir drwy’r canolfan ddeintyddol brys leol: 0300 123 5060

10. Trefniadau ar gyfer Cwynion

Mae Grand Valley Dental wedi ymrwymo i ddarparu gwasanaeth o ansawdd uchel ac i sicrhau bod cleifion yn teimlo’n hyderus i godi pryderon heb ofni canlyniadau negyddol.

Ein Hachos Cwynion:

• Gellir gwneud cwynion yn llafar neu’n ysgrifenedig.
• Caiff pob cwyn ei gydnabod o fewn 2 ddiwrnod gwaith.
• Ceisir cwblhau ymchwiliadau o fewn 4 wythnos.
• Os digwydd oedi, hysbysir y claf bob 10 diwrnod gwaith.
• Caiff canfyddiadau eu rhannu’n ysgrifenedig, a gynigir cyfarfod.

Rydym yn ymrwymo i:

• Tryloywder ac agoredrwydd
• Ymchwiliadau seiliedig ar dystiolaeth
• Ymatebion teg a chydbwys
• Dysgu o gwynion i wella’r gwasanaeth

Rheolwr Cwynion:
Dr James Grandfield
E-bost: pm@grandvalleydental.co.uk

Cysylltiadau Allanol:
Archwilydd Iechyd Cymru (HIW)
Llywodraeth Cymru, Parc Busnes Rhydycar, Merthyr Tudful, CF48 1UZ
E-bost: hiw@gov.wales

Ffôn: 0300 062 8163

11. Preifatrwydd, Urddas a Chydraddoldeb

Mae’r practis wedi ymrwymo i gynnal urddas, cyfrinachedd a chydraddoldeb cleifion yn unol â deddfwriaeth a Safonau GDC.

Rydym yn sicrhau:

• Cyfrinachedd drwy brosesau cydymffurfio â GDPR
• Cydsyniad clir a dilys ar gyfer pob triniaeth
• Parch tuag at gredoau, cefndiroedd a hunaniaethau unigolion
• Dim gwahaniaethu ar sail rhyw, hunaniaeth rhywedd, hil, anabledd, crefydd, oedran, tueddiad rhywiol, statws priodasol, neu gefndir cymdeithasol-economaidd
• Mae staff yn derbyn hyfforddiant blynyddol mewn cydraddoldeb a amrywiaeth

12. Diogelu

Mae gan Grand Valley Dental weithdrefnau diogelu cadarn i amddiffyn plant a phobl oedolion mewn perygl.

Rydym yn sicrhau:

• Mae’r Rheolwr Cofrestredig yn dal Safon Diogelu Lefel 3
• Mae’r holl staff yn cwblhau hyfforddiant diogelu gofynnol
• Lwybrau adrodd clir ar gyfer pryderon
• Atgyfeiriad uniongyrchol i asiantaethau statudol pan fo’n ofynnol
• Cydymffurfio â Gweithdrefnau Diogelu Cymru

13. Llywodraethu, Sicrwydd Ansawdd a Rheoli Risg

Rydym yn gweithredu fframwaith llywodraethu llawn gan gynnwys:

• Asesiad risg blynyddol y practis
• Rhaglen archwilio clinigol
• Dadansoddi digwyddiadau nodedig
• Archwiliadau rheoli heintiau
• Archwiliadau pelydr-X a IRMER
• Matris hyfforddiant staff a threfnu CPD
• Cyfarfodydd tîm rheolaidd

Dangosyddion ansawdd yn cynnwys:

• Amseroedd aros a mynediad
• Boddhad cleifion
• Apwyntiadau atgoffa a chanlyniadau iechyd y geg
• Monitro cwynion a digwyddiadau

14. Amserlen Adolygu Datganiad

Caiff y Datganiad hwn o Bwrpas ei adolygu:

• Blynyddol, neu
• Ar unwaith ar ôl newidiadau sylweddol i wasanaethau, staffio, cyfleusterau, neu reoli.

Updates will be reported to HIW as required.

Diweddarwyd 13 Ionawr 2026

Provider: Grand Valley Dental

Address: 17 Mill Street, Tonyrefail, Porth, RCT, CF39 8AB

Telephone: 01443 285777

Email: hello@grandvalleydental.co.uk

Date Prepared: October 2025, updated January 2026

Author: Dr James Grandfield, Principal Dentist & Registered Manager

1. Introduction and Purpose of the Service

Grand Valley Dental provides high-quality, patient-centred dental care to the local community and surrounding areas. Our mission is to deliver ethical, preventive-focused dentistry in a safe, caring, and inclusive environment. The practice is committed to ensuring compliance with the Regulation and Inspection of Social Care (Wales) Act 2016 and the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017.  These documents refer to social care.  Private dental practices and private direct access practices are registered with us as legally required by the Care Standards Act 2000, The Registration of Private Dentistry (Wales) Regulations 2017 and The Private Dentistry (Wales) Regulations 2017

We aim to:

• Promote oral health through prevention, education, and early intervention.
• Provide treatment options transparently, ensuring patients are fully informed and involved in shared decision-making.
• Maintain a safe, welcoming environment free from discrimination.
• Continuously improve the service through staff training, clinical governance, patient feedback, and reflective practice.

2. Aims and Objectives

Our service aims to:

1. Provide Safe, Effective Care

Deliver dental services that prioritise safety, evidence-based practice, and early intervention.

2. Ensure Person-Centred Treatment

Support patients to make informed decisions about their care through clear communication, written and verbal information, consent processes, and adequate time for consideration.

3. Promote Prevention

Encourage long-term oral health through education, screening, lifestyle advice, and maintenance programmes.

4. Ensure Equality, Dignity and Respect

Uphold equality and non-discrimination, ensuring all patients are treated with dignity and respect.

5. Maintain Strong Governance

Monitor, evaluate, and improve quality using audits, risk assessments, staff feedback, incident reporting, safeguarding processes, and patient feedback.

6. Provide Accessible and Responsive Care

Offer timely appointments, an emergency service, onward referrals, and clear communication during and after treatment.

3. Registered Manager Details

Name: Dr James Grandfield

Address: 17 Mill Street, Tonyrefail, RCT, CF39 8AB

Telephone: 01443 285777

Email: hello@grandvalleydental.co.uk

Qualifications

• Bachelor of Dental Surgery (BDS)
• Member of Faculty of Dental Surgeons, RCPS Glasgow (MFDS RCPS Glasg)
• PG Cert Clinical Implantology
• Mandatory CPD including:
  • Basic Life Support
  • Infection Prevention & Control
  • Complaints Handling
  • Safeguarding Level 3 (Children & Adults)
  • Equality, Diversity & Human Rights
  • Mental Capacity Act & Informed Consent
  • IRMER (Radiation Protection)
  • Information Governance

Relevant Experience

• Experienced in mixed and private practice settings.
• Active role in practice management, compliance, and clinical governance.
• Providing general, cosmetic, and implant dentistry.

4. Responsible Individual Details

Responsible Individual: Dr James Grandfield (see above details).

The Responsible Individual ensures regulatory compliance and oversight of service quality, governance systems, staff management, and operational safety.

5. Organisational Structure & Roles

The Registered Manager / Responsible Individual is responsible for:

• Overall leadership and management of the service.
• Ensuring compliance with HIW standards and regulations.
• Maintaining robust governance systems, audits, and risk assessments.
• Ensuring staff receive and maintain mandatory training.
• Safeguarding and promoting patient welfare.

The Wider Clinical & Administrative Team

Clinical Team – Dentists

• James Grandfield                 Principal Dentist          GDC No:244781
• Anthony Windibank              Associate Dentist        GDC No:65478
• Myles Povey                          Associate Dentist        GDC No:229150
• Jitesh Khatri                          Foundation Dentist     GDC No:329580

Clinical Team – Hygiene / Therapy

• Abigail Bould                         Dental Therapist         GDC No: 248506
• Elen Hillman                          Dental Hygienist         GDC No: 246787

Dental Nursing Team

• Chantelle Thomas                 Dental Nurse               GDC No:278885
• Tegan Simmonds                  Dental Nurse               GDC No:316074
• Angela Davies                       Dental Nurse               GDC No: 111136
• Christie Davies                      Dental Nurse               GDC No: 240704       

Management & Front-of-House Team

• Nicola Owen                          Practice Manager       GDC No: 160831
• Karen Webb                           Receptionist

6. Services Provided

Grand Valley Dental provides the following services:

• General NHS Dentistry for patients of all ages.
• Private Dentistry, including:
  • Cosmetic dentistry
  • Invisalign and minor orthodontic treatments (18+)
  • Dental implants and implant-retained prostheses
  • Hygienist and therapist services
  • Restorative and preventive dentistry
• Emergency dental care during practice opening hours.
• Referral pathways for specialist services where appropriate.

7. Facilities and Equipment

Grand Valley Dental operates from modern, fully equipped premises including:

• 3 fully operational dental surgeries
• Digital intraoral radiography
• 2 decontamination suited in compliance with WHTM 01-05
• Reception and waiting room
• Clinical and administrative areas

The practice follows strict infection prevention and control protocols, equipment maintenance schedules, and risk assessments.

8. Patient Involvement and Feedback

The practice encourages active patient participation through:

• Regular 4-monthly patient satisfaction surveys
• Real-time and retrospective feedback using Working Feedback, an approved review partner for NHS digital
• Online reviews and optional anonymous written feedback
• Compliments and complaints monitoring

Feedback is discussed in team meetings and used to inform service improvements.

9. Visiting & Opening Hours

Opening Hours:

Monday – Friday: 09:00 – 1300 and 1400– 17:00

Out of Hours Care:

Provided via the local urgent dental centre: 0300 123 5060

10. Arrangements for Complaints

Grand Valley Dental is committed to providing a high-quality service and ensuring patients feel able to raise concerns without fear of negative consequences.

Our Complaints Process:

• Complaints may be made verbally or in writing.
• All complaints are acknowledged within 2 working days.
• Investigations aim to be completed within 4 weeks.
• If delays occur, the patient is notified every 10 working days.
• Findings are shared in writing, and a meeting is offered.

We commit to:

• Transparency and openness
• Evidence-based investigations
• Fair and balanced responses
• Learning from complaints to improve the service

Complaints Manager

Dr James Grandfield

Email: pm@grandvalleydental.co.uk

External Contacts

Health Inspectorate Wales (HIW)

Welsh Government, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ

Email: hiw@gov.wales

Tel: 0300 062 8163

11. Privacy, Dignity & Equality

The practice is committed to upholding patient dignity, confidentiality, and equality in line with legislation and GDC Standards.

We ensure:

• Confidentiality through GDPR-compliant processes.
• Clear, valid consent for all treatments.
• Respect for individual beliefs, backgrounds, and identities.
• No discrimination based on gender, gender identity, race, disability, religion, age, sexual orientation, marital status, or socioeconomic background.
• Staff receive annual training in equality and diversity.

12. Safeguarding

Grand Valley Dental has robust safeguarding procedures to protect children and adults at risk.

We ensure:

• The Registered Manager holds Safeguarding Level 3 certification.
• All staff complete required safeguarding training.
• Clear reporting pathways for concerns.
• Immediate referral to statutory agencies when required.
• Compliance with Wales Safeguarding Procedures.

13. Governance, Quality Assurance & Risk Management

We operate a full governance framework including:

• Annual practice risk assessment
• Clinical audit programme
• Significant event analysis
• Infection control audits
• Radiography and IRMER audits
• Staff training matrix and CPD tracking
• Regular team meetings

Quality indicators include:

• Waiting times and access
• Patient satisfaction
• Recalls and oral health outcomes
• Complaints and incident monitoring

14. Statement Review Schedule

This Statement of Purpose is reviewed:

• Annually, or
• Immediately following significant changes to services, staffing, facilities, or management.

Updates will be reported to HIW as required.

Updated 13 January 2026